Zenmo Privacy Policy
ZENMO PRIVATE LIMITED owns and manages the website [please insert details of the website]. We value the privacy of the users (hereinafter referred to as “you,” “your,” or “user”) of our website and have provided this privacy policy statement (the “Privacy Policy”) to familiarize you with the manner in which we collect, use, store, and disclose your information collected through the website. This Privacy Policy is published in compliance with, inter alia, the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and any other applicable data privacy laws in India.
Please note that we are not obligated to observe compliances in relation to such sets of personal data/information that are excluded from the scope of applicable law (including personal data/information that has been made publicly available by the data principal to whom such information belongs or by any person acting under a legal obligation to disclose the personal information).
1. Purpose
The purpose of this policy is to ensure that the information of/provided by any users visiting the website is stored in accordance with the applicable laws. The information stored in such a manner shall be protected by us via secure server software, which is the industry standard and among the best software available today for secure transactions.
This Privacy Policy does not cover information that you submit on interactive features and digital services provided by third-party websites/applications related to us, Zen Mobility, its affiliates, authorized dealers, or its products. In such cases, the information is governed by the privacy policies of those websites/applications and is not governed by this Privacy Policy.
Our Privacy Policy explains:
- What information is collected and why such information is collected.
- How such information is used.
- How such information can be accessed and updated.
Please read the following statement to learn about our information-gathering and dissemination practices.
2. Information we collect
Depending on the activity you wish to carry out on the website, the information provided to us shall be identified as either mandatory or voluntary. An activity that requires information to be mandatorily provided shall not be engaged in if you abstain from providing such information.
Personal Information:
This includes information that can be used to uniquely identify or contact you. In order to avail of the services provided by us, we may collect a variety of personal information, including but not limited to your name, postal address, phone number, email address, gender, or contact preferences.
Personal information is collected from you voluntarily when you provide your credentials on the website managed by us.
You are required to ensure that your contact information and preferences are accurate, complete, and up-to-date by logging into your account. We shall also make reasonable efforts to provide you with the opportunity to request correction of data relating to your personal information if the same is inaccurate or to delete the data. Further, we may decline to process requests that we find to be contrary to the terms laid down under this Privacy Policy, our terms and conditions (“Terms and Conditions”), or any applicable laws, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.
By using this website, you agree and acknowledge that, with respect to certain activities, the collection, transfer, storage, and processing of your information may be undertaken by trusted third-party vendors or agents of the company, such as credit card processors, web hosting providers, communication services, and web analytics providers, to help facilitate us in providing certain functions.
Non-Personal Information:
Non-personal information is any information that does not reveal your specific identity, such as browser information, information collected through cookies (defined below), pixel tags, and other technologies, demographic information, etc. As is true with most websites, our website gathers some information automatically when you visit the URL/use applications of the website and stores it in log files.
When you use the website and the services provided, we may collect certain information about your computer to facilitate, evaluate, and verify your use of the website and the products and services available on the website. For example, we may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns, and the Internet Protocol (IP) address of your computer. This information is generally collected in aggregate form, without identifying any user individually, and we may use this non-personal information to improve website performance.
Cookies:
Cookies are pieces of information that are stored on a user’s PC when the user accesses a website. The website may use temporary cookies to help you access some of the special functions within the database-driven areas of the website. Once you leave our website, these cookies expire. Cookies do not collect personal identifying information about the user.
3. Information security
We use reasonable organizational, technical, and administrative measures to protect your data from accidental, unlawful, or unauthorized destruction, loss, access, use, alteration, or disclosure under our control. Unfortunately, no data transmission over the Internet or data storage system(s) can be fully secured. We exclude all liability (including negligence) for the consequences of any unauthorized access to, disclosure of, misuse of, or loss or corruption of your data.
We further urge you to follow best and safe security practices in relation to internet access to avoid any breach of data happening at your end. We shall not be responsible for any breach and consequential misuse of data originating at your end or in an event of force majeure.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. You should therefore note that if you click on any external links, it will be at your own risk, and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links.
Please note that our obligation or responsibility as a data fiduciary is limited to instances where we specifically request your personal information on our website. This does not include scenarios where you may, of your own accord or on instructions from another party, upload personal information on the website or share personal information with another person.
4. Information We Share
The company may disclose information provided by you on the website as deemed necessary or appropriate for the following reasons:
a. To comply with applicable laws, including laws outside your country of residence.
b. To comply with legal processes.
c. To respond to requests from public and government authorities, including those outside your country of residence.
d. To enforce our Terms of Use.
e. To protect our operations or those of our affiliates.
f. To safeguard our rights, privacy, safety, or property, as well as those of our affiliates, you, or others.
g. To pursue available remedies or limit damages that we may sustain.
We may share personal information with other corporate entities and affiliates to:
- Help detect and prevent identity theft, fraud, and other potentially illegal acts.
- Correlate related or multiple accounts to prevent abuse of our services.
- Facilitate joint or co-branded services you request, where such services are provided by more than one corporate entity.
We may also disclose personal information to third parties in good faith for the purpose of offering additional services, promotions, offers, or privileges to you and/or for the purposes specified in this Privacy Policy. We may disclose or transfer your information to third parties, including but not limited to insurance brokers/intermediaries, insurance companies, financial institutions, our authorized dealers, suppliers, and other business partners. However, third parties shall not further disclose the personal information, if any, received from us.
We are not responsible in any manner for the consequences or impact of the promotions, offers, additional services, or other services provided to the customer/user.
Your permission to us, our authorized dealers, or agents to use your information will constitute your consent for us to disclose this information as described in this Privacy Policy.
5. Retention
Personal information will be erased if its storage violates any applicable laws, as amended from time to time. Additionally, the company retains the right to hold personal information for legal and regulatory purposes in compliance with applicable data privacy laws.
6. Your Rights
- Access Information: You may request a summary of your personal information at any time. While no reason is required for the request, you must provide proof of identity corresponding to the personal information being accessed.
- Correction: Inform us if your personal information is outdated, incomplete, or incorrect, and we will update it accordingly.
- Erasure: Subject to applicable laws, if you believe we should no longer use your personal information or are using it unlawfully, you may request its deletion. Upon receiving your request, we will confirm whether the information has been deleted or explain why it cannot be erased (e.g., due to legitimate interests or regulatory purposes).
- Object to Processing: You may request us to stop processing your personal information. We will inform you whether this is feasible or if we have legitimate grounds to continue processing.
- Withdraw Consent: You may withdraw your consent for personal information processing at any time. Subject to applicable laws, you can do so easily via telephone, email, or post.
- Marketing Opt-Out: You can opt out of receiving marketing messages at any time by contacting us. This will not affect transactional communications related to purchases, services, or warranties. You may also opt out of further email communications from us or our affiliates.
- Complaint: If your rights are not respected, you may file a complaint with the Data Protection Representative.
- Email Opt-Out: Unsubscribe from further email communications from us or our affiliates.
7. Changes to the Privacy Policy
By using the website and its services, you acknowledge and agree to this Privacy Policy. The company reserves the right to update, change or modify this Privacy Policy at any time. To make sure you are aware of any changes, please review this Privacy Policy periodically.
8. Advertisements
Some advertisements on the website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, both on the website and on other sites, through cookies, web beacons, and other technologies. This data is used to understand your interests and deliver tailored advertisements.
Please note that the company does not have access to or control over the information these third parties collect. Their information practices are not covered by this Privacy Policy.
- Questions
If you have any complaints or grievances, you may contact the following:
Data Protection Representative
[Name]
[Address]
[Email ID]
The Grievance Officer will address grievances expeditiously, within a reasonable time frame as provided by applicable laws.
10. Disclaimer
The company shall not be liable for any loss or damage arising from the disclosure (whether inadvertent or otherwise) of information related to your account, verification process, or other particulars. This includes errors, omissions, or inaccuracies in the disclosed information, whether due to legal processes or other circumstances. While we are committed to protecting your privacy, we cannot guarantee that your information, including personal information, will never be disclosed in ways not described in this Privacy Policy. Consequently, although we strive to safeguard your privacy, we do not guarantee absolute confidentiality of your information or private communications. By using this platform, you assume full responsibility and risk for your activities on this website, the internet in general, and the information you post, access, or share, as well as your conduct both on and off the platform.
You agree to indemnify and hold us harmless in the event of any suit or dispute brought by a third party arising from your disclosure of information to such third parties—whether through our platform or otherwise—and your use of third-party websites, applications, and resources. We assume no liability for the actions of third parties regarding any information, including personal information, that you may have shared with them.
By registering on or using this website, you explicitly accept, without limitation or qualification, the collection, use, and transfer of personal information as outlined in this Privacy Policy.
Please read this Privacy Policy carefully, as it affects your rights and obligations under the law. If you do not agree with the terms of this Privacy Policy or the manner in which personal information is collected and processed on this website, please refrain from using it.
11. Miscellaneous
This Privacy Policy is governed by the laws of India. The courts of Gurgaon, shall have exclusive jurisdiction to address and resolve any issues related to this Privacy Policy.
