Privacy Policy
ZENMO PRIVATE LIMITED owns and manages the website https://zenmobility.com. We value the privacy of the users (hereinafter referred to as “you,” “your,” or “user”) of our website and have provided this privacy policy statement (the “Privacy Policy”) to familiarize you with the manner in which we collect, use, store, and disclose your information collected through the website. This Privacy Policy is published in compliance with, inter alia, the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and any other applicable data privacy laws in India.
Please note that we are not obligated to observe compliances in relation to such sets of personal data/information that are excluded from the scope of applicable law (including personal data/information that has been made publicly available by the data principal to whom such information belongs or by any person acting under a legal obligation to disclose the personal information).
Purpose
Please note that we are not obligated to observe compliances in relation to such sets of personal data/information that are excluded from the scope of applicable law (including personal data/information that has been made publicly available by the data principal to whom such information belongs or by any person acting under a legal obligation to disclose the personal information).
This Privacy Policy does not cover information that you submit on interactive features and digital services provided by third-party websites/applications related to us, Zen Mobility, its affiliates, authorized dealers, or its products. In such cases, the information is governed by the privacy policies of those websites/applications and is not governed by this Privacy Policy.
Our Privacy Policy explains:
What information is collected and why such information is collected.
How such information is used.
How such information can be accessed and updated.
Please read the following statement to learn about our information-gathering and dissemination practices.
Information we collect
Depending upon the activity you wish to carry out on the website, the information provided to us shall be identified as either mandatory or voluntary. An activity that requires information to be mandatorily provided shall not be engaged in if you abstain from providing such information.
Personal information
This includes information that can be used to uniquely identify or contact you. In order to avail the services provided by us, we may collect a variety of personal information, including but not limited to your name, postal address, phone number, email address, and contact preferences. The term “account,” as referred to in this privacy policy, shall mean and include the account held by the user with the company (administered by a password) for using the services as provided by the company.
The personal information is collected from you voluntarily when you provide your credentials on the website managed by us.You are required to ensure that your contact information and preferences are accurate, complete, and up-to-date by logging into your account. We shall also make reasonable efforts to provide you with the opportunity to request correction of data relating to your personal information if the same is inaccurate or to delete the data. Further, we may decline to process requests that we find to be contrary to the terms laid down under this privacy policy, our terms and conditions (“terms and conditions”), or any applicable laws, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.
Your personal information will be kept confidential to the maximum possible extent and used to support your relationship with the company, clarify any discrepancies that may arise on your placing of an order or request, and other related functions provided by the company.
By using this website, you agree and acknowledge that with respect to certain activities, the collection, transfer, storage, and processing of your information may be undertaken by trusted third-party vendors or agents of the company, such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate us in providing certain functions.
Non-personal information
Non-personal information is any information that does not reveal your specific identity, such as browser information, information collected through cookies (defined below), pixel tags, and other technologies, demographic information, etc. As is true with most websites, our website gathers some information automatically when you visit the URL/use applications of the website and stores it in log files. When you use the website and the services provided, we may collect certain information about your computer to facilitate, evaluate, and verify your use of the website, and the products and services available on the website. For example, we may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns, and the internet protocol (IP) address of your computer. This information is generally collected in aggregate form, without identifying any user individually.
Cookies
Cookies are pieces of information that are stored on a user’s PC when the user accesses a website. The website may use temporary cookies to help you access some of the special functions within the database-driven areas of the website. Once you leave our website, these cookies expire. Cookies do not collect personal identifying information about the user.
